Operating Model

Enterprise Architecture as Strategy (Harvard Business Review Press, 2006) | Forget Strategy: Focus IT on Your Operating Model (MIT CISR, 2005)

An operating model defines the necessary level of business process integration and standardization for delivering goods and services to customers. The term was formalized by Jeanne W. Ross at MIT in her 2005 research briefing and expanded in “Enterprise Architecture as Strategy” (Ross, Weill, Robertson, 2006). Ross proposed a taxonomy of four operating model types based on two axes: business process integration and business process standardization.